Refund policy

Last updated: 19 October 2026

Here you will find how to return a product bought on breala.com, how to get your refund and what to do if something is wrong. If you have any questions, write to us at hello@breala.com.

1. Right of withdrawal within 14 days

If you buy as a consumer, you can withdraw from the contract within 14 days, without giving any reason and without any penalty. The 14 days start on the day you, or a person you have indicated other than the carrier, receive the products. If your order arrives in several parcels, they start on the day you receive the last one.

How to withdraw

Before the 14 days expire, write to us at hello@breala.com with your name, your order number and the products you want to return. A clear statement of your decision is enough; if you prefer, you can use the withdrawal form at the bottom of this page. We will confirm receipt and tell you the address to send your return to.

How to return the products

  • Send the products back within 14 days of the day you told us you are withdrawing.
  • The cost of return shipping is paid by you.
  • We recommend a tracked service and packaging that protects the products well.
  • You are only liable for any loss in value resulting from handling the products beyond what is necessary to establish their nature and characteristics.

Sealed products

For hygiene and health protection reasons, the right of withdrawal does not apply to sealed products that have been unsealed after delivery. You can return products with their seal intact, in their original packaging.

Refund

We will refund all payments received for the returned products, including delivery costs, within 14 days of the day we receive your withdrawal notice. If you chose a delivery option more expensive than Standard, for example Premium, the difference will not be refunded.

We will use the same means of payment you used for the order, unless you expressly ask us for a different one, and the refund is free of charge. We may withhold the refund until we have received the products back, or until you have supplied evidence of having sent them, whichever is earlier.

2. Defective products: legal guarantee of conformity

All products sold on breala.com are covered by the legal guarantee of conformity under the Italian Consumer Code (Legislative Decree 206/2005), which implements EU consumer law: we are liable for any lack of conformity that exists at the time of delivery and becomes apparent within two years.

If a product is not in conformity, you are entitled, free of charge, to a product that is, normally by replacement. If replacement is not possible or is not carried out within a reasonable time, you can ask for a price reduction or for the contract to be terminated with a refund.

How to report a defect

Write to us at hello@breala.com with your name, your order number and a short description of the problem. If needed, we will ask you for a photo or a video and the batch number, which you can find on the packaging. We will reply as soon as possible and in any case within 14 working days. If we need to examine the product and ask you to send it back, we will pay for the shipping.

The guarantee does not cover problems caused by use other than as indicated on the packaging.

3. Damaged parcel, wrong or missing product

Until delivery, the parcel travels at our risk. If it arrives damaged, contains a product other than the one you ordered or something is missing, write to us at hello@breala.com with your order number and a few photos of the parcel and the products. Please do so as soon as you can, so that we can report it to the carrier straight away. We will send you what is missing or a new product, or refund you, at no cost to you.

4. If you buy from outside Italy

These terms apply to all our customers, in Italy and abroad. If the law of your country gives you wider rights, those rights apply.

5. Withdrawal form

Complete and send this form only if you wish to withdraw from the contract. You can copy it into an email to hello@breala.com.

To: BREALA S.R.L., Corso Giacomo Matteotti 70, 71014 San Marco in Lamis (FG), Italy, hello@breala.com
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods: …
Ordered on (*) / received on (*): …
Order number: …
Name of consumer(s): …
Address of consumer(s): …
Signature of consumer(s) (only if this form is sent on paper): …
Date: …

(*) Delete as appropriate.

6. Contact

BREALA S.R.L., Corso Giacomo Matteotti 70, 71014 San Marco in Lamis (FG), Italy. VAT number IT04451230710. Email hello@breala.com, phone +39 320 070 3736.